emotional intelligence

Light On Light Off

Just a couple of weeks ago, a woman in one of my sessions raised her hand when I asked everyone (at the end of session) what was something they heard or learned that they want to use starting tomorrow.

When I called on her to share what she learned, she said, “I’m sorry I’m crying. It’s just that I never heard what you said.”

I asked, “You mean, you didn’t get anything out of the session?” She said, “No. I did get something out of the session. What I’m saying is that I’ve never heard what you just taught us. I’ve been working for close to 30 years, and I never learned how to handle my emotions. I’m sad that I’ve been through so much and could have used this.”

All I could say to her was how proud of her I was for her attending. See, learning and growing is what keeps your Life Light on. Because when you treat every day — same as the one before — it turns your Life Light off.

If you need anything, just email me. I’m always here to help.

Negative Feedback


It’s 4 p.m. I’m speaking in a gorgeous
hotel conference room. The place is packed. The audience is about ready to leave after a day of training. They just heard me teach a topic called Emotional Intelligence (how to handle your emotions).

As I’m just about to say good luck and good bye, a woman yells out, “You know what Sandra ― I didn’t really like you ― when I first heard you speak.” Now, the room is totally quiet. The audience is waiting for my reaction. The fact is, I had no reaction. I simply smiled, and thanked that gal for her feedback.

But, when everyone was leaving, many attendees commented, “Wow. That’s the ultimate example of great emotional control, Sandra. Didn’t her comment upset you?” My reply was, “Just remember what I taught you today. It’s ok if someone doesn’t like you. Just make sure you always like you.”

If you need anything, just email me. I’m always here to help.

Personal Power


How you deal with your emotions is directly tied to your personal power. For example, if someone at your office has the power to get you angry, shake your confidence, or make you feel small, then you need to learn about emotional control. 

It's best to deal with your emotions first (in this case, anger). Then, tackle the practical problem (better communication). Bottom line: Being overly emotional ― in the work environment ― is not a personal power position. 

If you need anything, just email me. I'm always here to help.