Negative Feedback


It’s 4 p.m. I’m speaking in a gorgeous
hotel conference room. The place is packed. The audience is about ready to leave after a day of training. They just heard me teach a topic called Emotional Intelligence (how to handle your emotions).

As I’m just about to say good luck and good bye, a woman yells out, “You know what Sandra ― I didn’t really like you ― when I first heard you speak.” Now, the room is totally quiet. The audience is waiting for my reaction. The fact is, I had no reaction. I simply smiled, and thanked that gal for her feedback.

But, when everyone was leaving, many attendees commented, “Wow. That’s the ultimate example of great emotional control, Sandra. Didn’t her comment upset you?” My reply was, “Just remember what I taught you today. It’s ok if someone doesn’t like you. Just make sure you always like you.”

If you need anything, just email me. I’m always here to help.